Privacy Policy

Nanodropper, Inc. or its affiliates or subsidiaries (“Nanodropper,” “our,” “we,” or “us”) values your privacy and is committed to being transparent about how we collect, use, disclose, and protect your personal information. This Privacy Policy explains our privacy practices, including the information we collect, how we use it, when we share it, and the choices available to you.

By accessing or using our websites, including www.nanodropper.com, our social media pages, blogs, customer support channels, and any other online services that link to this Privacy Policy (collectively, the “Services”), you acknowledge the practices described below.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect when you:

Visit or browse our Services;
Purchase or inquire about our products;
Contact customer support;
Subscribe to newsletters or marketing communications;
Participate in surveys, promotions, or events;
Interact with us through social media or other communication channels; or
Otherwise communicate with us as a customer, prospective customer, supplier, business partner, or visitor.

Certain research studies, portals, or other specialized services may be governed by separate privacy notices, which will be provided where applicable.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Information You Provide

Name
Email address
Mailing and shipping address
Billing address
Telephone number
Business or organization information
Customer support inquiries and communications
Information you voluntarily submit through forms, surveys, reviews, testimonials, or promotions

Transaction Information

If you purchase products from us, we may collect information relating to your order, including purchased products, shipping information, and order history. Payment card information is typically processed directly by our third-party payment processors and is not stored by Nanodropper except as necessary to complete transactions or comply with legal obligations.

Automatically Collected Information

When you use our Services, we may automatically collect information such as:

IP address
Browser type and device information
Operating system
Pages visited
Referral URLs
Date and time of access
General location information derived from your IP address
Website interactions and usage analytics

This information helps us understand how our Services are used and improve performance and user experience.

3. How We Use Your Information

We may use personal information to:

Process and fulfill orders;
Provide customer service and technical support;
Respond to inquiries and requests;
Manage accounts and transactions;
Send order confirmations, shipping updates, and other transactional communications;
Provide marketing communications where permitted by law or with your consent;
Improve our products, Services, and customer experience;
Analyze website usage and performance;
Detect, investigate, and prevent fraud or unauthorized activity;
Protect the security and integrity of our systems;
Comply with legal obligations and regulatory requirements; and
Enforce our Terms of Service and other legal rights.

4. Medical Information

Our Services are intended primarily for informational and commercial purposes and are not designed to collect protected health information ("PHI") or serve as a platform for medical communications.

Unless specifically requested by Nanodropper as part of customer support or another authorized process, please do not submit medical records, protected health information, or other sensitive health information through website forms, email, or other general communication channels.

Information provided to us should not be considered a substitute for communications with your healthcare provider.

5. How We Share Information

We may disclose personal information:

To our affiliates and subsidiaries for purposes consistent with this Privacy Policy;
To trusted service providers that assist with website hosting, payment processing, shipping, fulfillment, customer support, analytics, fraud prevention, marketing, information technology, and similar operational functions;
To professional advisors such as attorneys, accountants, insurers, and auditors where appropriate;
To government authorities or law enforcement when required by law or legal process;
To protect the rights, safety, property, or security of Nanodropper, our customers, or others;
In connection with a merger, acquisition, financing, sale of assets, bankruptcy, or other corporate transaction; or
With your consent or at your direction.

We do not sell your personal information to third parties.

6. Marketing Communications

If you subscribe to receive promotional emails or other marketing communications, we may use your contact information to send updates about our products, services, educational content, or company news.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions contained in the message or by contacting us directly. Transactional communications relating to purchases or customer service may still be sent.

7. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to operate and improve our Services.

These technologies may be used to:

Enable core website functionality;
Remember preferences and settings;
Analyze website traffic and usage;
Measure the effectiveness of marketing campaigns;
Support fraud prevention and security; and
Improve the relevance of advertising and content.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of portions of the Services.

8. Analytics and Third-Party Technologies

We may use third-party analytics and advertising providers to better understand how visitors use our Services and to improve our marketing efforts. These providers may collect information through cookies or similar technologies in accordance with their own privacy policies.

Our Services may also contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before providing personal information.

9. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage system is completely secure. Accordingly, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

11. Your Privacy Choices

Subject to applicable law, you may have the right to:

Request access to personal information we maintain about you;
Request correction of inaccurate information;
Request deletion of certain personal information;
Opt out of marketing communications; or
Exercise other rights available under applicable privacy laws.

To exercise these rights, please contact us using the information below. We may request additional information to verify your identity before processing certain requests.

12. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13. If we become aware that such information has been collected inadvertently, we will take reasonable steps to delete it.

13. International Visitors

Nanodropper operates primarily from the United States. If you access our Services from outside the United States, you understand that your information may be transferred to, processed, and stored in the United States or other jurisdictions where our service providers operate.

Certain Nanodropper products may be authorized or regulated only in specific jurisdictions. Regulatory statements regarding our products apply only where expressly indicated.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will post the revised version on this page and update the effective date where appropriate. Your continued use of the Services after such changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Nanodropper, Inc.
Email: info@nanodropper.com